Incident Response
While keeping this add-on enabled, Patchstack security experts will help you solve possible security incidents without additional cost.
This add-on is for the Developer and Business plan users only.
https://app.patchstack.com/addons
While your site is protected and regularly updated, it can still be in danger, if not everything is maintained properly.
Example reasons why sites could still get hacked:
- Use of weak passwords, which are easily guessed
- Your password has leaked to third parties
- Multiple WordPress installations on one server, some of which are unprotected by a firewall
In case of a security issue, we will have our forensics team step in, collect evidence, safely clean up and restore the website and create a report to help you improve the security of your sites even more.

The cost for this add-on is $9 per site / month.
When this add-on is enabled, and your site has got hacked, you can request malware removal from our team.
To enable this add-on, click on the gray icon at the top right corner of this module on the Add-ons page. You can then choose, which applications you wish to activate this add-on for.
How to request malware removal
To request malware removal, this add-on needs to be enabled for the application.
- Navigate to My Apps > yourdomain.com
- Scroll down and you will see the add-on at the bottom right corner of your application dashboard
- Click on Request cleanup
Now just fill in the form and submit the data to Patchstack.
We will get in touch with you in 1-2 working days!
Read more about the Incident response here!
Updated 4 months ago