Incident Response Assistance
While keeping this add-on enabled, Patchstack security experts will help you solve possible security incidents without additional cost.
In case of a security issue, we will have our forensics team step in, collect evidence, safely clean up and restore the website and create a report to help you improve the security of your sites even more.
The cost for this add-on is $3.49 per site / month.
When this add-on is enabled, and your site has got hacked, you can request malware removal from our team.
To do that:
- Navigate to Sites > yoursite.com
- Scroll down and you will see the add-on at the bottom right corner of your site dashboard
- Click on Request Instant Cleanup

Now just fill in the form and submit the data to Patchstack.
We will get in touch with you in 1-2 working days!
Read more about the Incident Response Assistance here!
Updated 5 months ago