FAQs

Questions? You are in the right place

Agnes Talalaev avatar Dave avatar Tauri Kärson avatar
20 articles in this collection
Written by Agnes Talalaev, Dave, and Tauri Kärson

Does Patchstack incorporate a CDN?

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Written by Agnes Talalaev
Updated over a week ago

What is incident response assistance?

While keeping this add-on enabled, Patchstack security experts will help you solve possible security incidents without additional cost.
Agnes Talalaev avatar
Written by Agnes Talalaev
Updated over a week ago

What is the CVSS score?

You can find CVSS scores added to the vulnerability info in Patchstack database. 
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Written by Agnes Talalaev
Updated over a week ago

Write a review for Patchstack

Review Patchstack product, service, and support on Trustpilot, G2, and Google.
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Written by Agnes Talalaev
Updated over a week ago

Data Processing Agreement (DPA) and GDPR

Do I need to sign data processing agreement (DPA) with Patchstack? Is Patchstack GDPR compliant?
Tauri Kärson avatar
Written by Tauri Kärson
Updated over a week ago

How do I delete my Patchstack account?

Dave avatar
Written by Dave
Updated over a week ago

Does the Patchstack plugin find corrupted files or malware?

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Written by Tauri Kärson
Updated over a week ago

How does the Patchstack firewall compare to Sucuri or Wordfence?

Sucuri vs. Patchstack / Wordfence vs. Patchstack
Agnes Talalaev avatar
Written by Agnes Talalaev
Updated over a week ago

How to generate security reports?

Security reports
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Written by Agnes Talalaev
Updated over a week ago

Is there a way to activate notifications when a site goes down?

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Written by Agnes Talalaev
Updated over a week ago

Do you offer refunds?

Tauri Kärson avatar
Written by Tauri Kärson
Updated over a week ago

What is the best way to resell Patchstack to my customers?

Agnes Talalaev avatar
Written by Agnes Talalaev
Updated over a week ago

How does the annual plan pricing work and how will I be charged?

Our annual payment pricing works a bit different than most other services.
Dave avatar
Written by Dave
Updated over a week ago

Does Patchstack have a free version?

Patchstack free version - Patchstack Community
Agnes Talalaev avatar
Written by Agnes Talalaev
Updated over a week ago

Do I need to set up a CDN service for setting up the firewall?

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Written by Agnes Talalaev
Updated over a week ago

Does the Patchstack plugin work on the server level or on an application level?

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Written by Agnes Talalaev
Updated over a week ago

How are the website cleanups made in Patchstack?

When a site is hacked, how does the clean-up process usually go?
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Written by Agnes Talalaev
Updated over a week ago

Does Patchstack include a malware scanner/cleanup tool?

Dave avatar
Written by Dave
Updated over a week ago

Are the cookie notice and privacy policy available in other languages?

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Written by Agnes Talalaev
Updated over a week ago

Does our firewall protect from DDoS attacks?

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Written by Agnes Talalaev
Updated over a week ago