App Errors

List of errors you may see in the app and what to do

Sometimes, due to wrong configurations you may get some alerts in app. We have listed these error messages here so you would know what to do before contacting support.

Failed to load the component data, contact support.

  1. Check if the Patchstack plugin is activated on your WordPress site
  2. Check if the Site ID and Site Secret Key are correct on your WordPress plugin. To see the ID and Key, click on the green gear icon next to the domain name. Access the Patchstack plugin from Settings > Security on your WordPress site.
  3. Check if your site is publicly accessible and is not protected by any passwords. When you enter your site, can you see the content right away?
  4. Check that the domain name would be correct. Click on the green gear icon next to the domain name. Check that the URL uses the correct protocol (http:// or https://). Also check if your site uses "www." or not. URL must be correct.
  5. If none of the above seem to cause the problem, contact our support via chat.

Failed to load the site settings, contact support.

  1. Check if the Patchstack plugin is activated on your WordPress site
  2. Check if the Site ID and Site Secret Key are correct on your WordPress plugin. To see the ID and Key, click on the green gear icon next to the domain name. Access the Patchstack plugin from Settings > Security on your WordPress site.
  3. Check if your site is publicly accessible and is not protected by any passwords. When you enter your site, can you see the content right away?
  4. Check that the domain name would be correct. Click on the green gear icon next to the domain name. Check that the URL uses the correct protocol (http:// or https://). Also check if your site uses "www." or not. URL must be correct.
  5. If none of the above seem to cause the problem, contact our support via chat.

Failed to load the users, contact support.

  1. Check if the Patchstack plugin is activated on your WordPress site
  2. Check if the Site ID and Site Secret Key are correct on your WordPress plugin. To see the ID and Key, click on the green gear icon next to the domain name. Access the Patchstack plugin from Settings > Security on your WordPress site.
  3. Check if your site is publicly accessible and is not protected by any passwords. When you enter your site, can you see the content right away?
  4. Check that the domain name would be correct. Click on the green gear icon next to the domain name. Check that the URL uses the correct protocol (http:// or https://). Also check if your site uses "www." or not. URL must be correct.
  5. If none of the above seem to cause the problem, contact our support via chat.

Failed to cancel the subscription, contact support.

Your account is probably expired due to payment failures, therefore there is nothing to cancel. You can contact support if you have any confusion.