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FAQ
How much does mVDP cost?
Why do I need to add a disclaimer to my software?
How to add a disclaimer to my software?
What does "fixed on time" mean?
How is a vulnerability processed?
FAQ & troubleshooting
FAQ
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Billing & Refunds
Do you offer refunds?
Other
Other
List of vulnerability icons with descriptions
Can I have other security plugins activated and running next to Patchstack?
Dashboard shows no attacks blocked
Data Processing Agreement (DPA) and GDPR
Does Patchstack have a malware scanner?
Does Patchstack work with LiteSpeed?
Does Patchstack work with MarketPlan.io?
How do I add an intranet site to the Patchstack App?
How do I connect Patchstack with multisite environment?
How do I turn on the XML-RPC feature?
How does multisite work and what is the pricing model?
How does the Patchstack firewall compare to Sucuri or Wordfence?
How to write a review for Patchstack?
I installed the plugin on my site but it still shows I have missing headers on the App. Why is that?
Missing security headers Permission-Policy or Content-Security-Policy (CSP)
Patchstack shows the plugin is "Up to date" but actually is not
Theme editor missing
What is the best way to resell Patchstack to my customers?
What is the CVSS score?
Account & profile
Account & Profile
2FA recovery
Pricing Plans
Pricing Plans
How does the annual plan pricing work and how will I be charged?
Does Patchstack have a free version?
Alerts & notifications
Alerts & Notifications
How to send email notifications to all my team members?
Reports
Reports
How to generate security reports?
Technical
Technical
Does Patchstack incorporate a CDN?
Do I need to set up a CDN service for setting up the firewall?
Does Patchstack protect from DDoS attacks?
List of IP addresses, that Patchstack servers use
How to configure Patchstack to work with Cloudflare?
Does Patchstack work with nginx?
How to fix "Improper HTTP to HTTPS redirection"?
How to add security headers with Patchstack?
Does Patchstack work with other captcha plugins?
Will Patchstack plugin help my site pass PCI-DSS, SOC2, ISO 127001 or other security checks?
Can I use the same plugin API key for staging environment?
Errors
Errors
Error: Blocked as suspected bot
Error: Cannot activate plugin because of: SSL routines:SSL23_GET_SERVER_HELLO:sslv3 alert handshake failure
Error: "Cannot redeclare class Patchstack in…"
Error code 22
Error code 23
Error code 24
Error code 5529
Error code 7
Error: "CSRF token missing or mismatch"
Error: "Sorry, this file type is not permitted for security reasons"
Error: The site <URL> cannot be added since it is invalid or blocks Patchstack from accessing the site.
Error: "The URL <URL> cannot be added since it returned a 5xx error code, this indicates an internal server error on your site. Please make sure it is accessible and not in maintenance mode."
Error: "The URL <URL> cannot be added since it timed-out or resulted in a server error. Is it currently online?"
Error: "Warning: Cannot modify header information - headers already sent by"
Error: You have entered an incorrect reCAPTCHA value on Login Page
Firewall
Firewall
App is showing the firewall of my site as delayed
How do I block an IP address from accessing my site?
I activated the plugin, but still get the message: "Install the plugin to activate the firewall"
Legitimate visitors or pages are being blocked by the firewall. How do I add these to the whitelist?
What is the difference between a WAF and vPatching?
Plugin
Plugin
Can I install the same plugin file on all of my sites?
Does the Patchstack plugin work on the server level or on an application level?
How often does Patchstack sync with my site?
How to delete the Patchstack plugin manually?
How to install or reinstall the plugin?
Updating Patchstack from <= 2.0.20
Where do I find the API key to connect the Patchstack plugin?
Where is the Patchstack settings page on the plugin?
Why is my site not working after updating the plugin?
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